Undead Labs is a studio that places a high value on diversity and individual responsibility. Our motto is “We are all adults, here.” We believe in finding people who excel in their individual fields and allowing them the freedom to perform at their peak. We place an emphasis on work-life balance, interpersonal skills, and respect. We hire developers who excel at communicating their ideas to others within the studio and who are excellent listeners. We operate in highly collaborative cross-discipline teams with the understanding that the best ideas are ones we come up with together.

The team is growing! We are looking for a Customer Success Manager (CSM). The CSM will collaborate closely with game developers to help develop a new CS department.

Please send your cover letter and resume to jobs@undeadlabs.com. We look forward to hearing from you.

• Leveraging multi-departmental stakeholders and skillsets as needed, the CSM will originate and define the Customer Success experience, from the moment a customer interacts with a product through the lifespan of that product
• Develop and continually assess and improve the Customer Success pipeline, including evaluating and implementing tools, technology, processes, etc
• Connect with the player community to understand their needs and habits related to our products, and track and maintain feature requests and pain points
• Develop recommendations to drive interactivity and improvements, both in-game and via external support sites or processes
• Develop and maintain support and advocacy best practices
• Onboard and manage a small but growing team of customer advocates and support staff
• Escalate critical customer issues and drive to resolution with internal resources
• Partner on strategic, interdepartmental initiatives such as customer journeys, voice-of-customer, and product feedback
• Provide regular updates to QA, Product, and Marketing on patterns you see that will allow us to meet more player needs

Ideal Candidate Qualifications

• Multiple years of experience in Customer Success with live game services
• Passionate about Customer Success and the post-sale customer experience
• Passion for technical community building (publicly and internally)
• Assertive but compassionate in nature; able to advocate for customers in harmony with business goals
• Energized by connecting and building long-lasting relationships with customers
• Extraordinary multitasking abilities and organizational skills
• Excellent verbal and written social skills
• Ability to overcome obstacles in a fast paced and high expectation environment
• Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you’ve done in the past, not adhere rigidly to it
• Ability to make recommendations to game developers in UX, Engineering, Product, and Community
• Proven track record assuming ownership, moving quickly to implement ideas, and delivering results and in a fast-paced environment
• Demonstrated competence in managing communications, deliverables, and logistics

Preferred Qualifications

• Collaborative, fact-driven, creative thinker with great human and business instincts
• Proven working experience in gaming
• Provocative and scrappy, you have ideas and you know how to make them happen and you are happy to get your hands dirty
• Creative thinker with the ability to deal with ambiguous business environments
• Strong drive for results, with the ability to do it independently and take calculated risks
• Successful track record of driving adoption of new technologies

Bonus Qualifications

• Experience with the Atlassian suite of tools for Agile-style development
• Experience with worldwide product releases

Undead Labs is looking to add a skilled User Experience Designer to our growing UX/UI team! We’re looking for someone who will strive to deeply understand and empathize with our players, be eager to test and iterate on their designs, be an advocate for the user’s point-of-view through every step of the development process, and work collaboratively with all disciplines to design end-to-end player experiences that are a total joy to interact with. Whew, that was a mouthful. But if that sounds like you, keep reading!

The kind of work you can expect:

• Participating in feature planning meetings and discussions
• Gathering and evaluating user requirements
• Whiteboarding UX ideas with your peers
• Creating end-to-end user flows
• Wireframing UI screens (using Adobe XD, Adobe Illustrator, Sketch, or something similar)
• Making lo-fi prototypes to test on real humans! (paper and/or clickable with InVision)

Traits we’re looking for:

• A true passion for UX design as a discipline
• Ultra collaborative work style
• User-centered design thinking
• Excellent page layout and visual hierarchy skills
• Ability to break down complex game systems and present them to players in a way that is easy to understand
• Thoughtful consideration for all in-game touch points when designing new user experiences (audio, motion, responsive interaction, text, color, in-world vs UI screens, etc.)
• Ability to present your designs to stakeholders and get buy-in
• Strong interpersonal communication skills

Bonus points:

• Knowledge of and interest in accessibility and inclusive design concepts
• Hi-fi prototyping skills (CSS, HTML, Adobe Animate, etc.)
• Experience conducting user research (surveys, user interviews, etc.)
• Designing interface solutions for multiple platforms

This position is for full-time employment at the Undead Labs studio in Seattle. We are a studio that places a high value on diversity and individual responsibility. Our company is founded on the belief and trust that we are all adults. We believe in finding people who excel in their individual fields and allowing them the freedom to perform at their peak. We place an emphasis on work-life balance, interpersonal skills, trust, and respect. We hire developers who excel at communicating their ideas to others within the studio, and who are excellent listeners. We operate in highly collaborative cross-discipline teams with the understanding that the best ideas are ones we come up with together.

To apply, please submit your resume and portfolio to jobs@undeadlabs.com. We look forward to hearing from you!

The Undead Labs engineering team is growing! Our games are known for their wide variety of systems-based mechanics, from combat noise simulation to base-building and community management. We want you to help us build out those systems, push their boundaries, and polish new gameplay that emerges from them.

Here’s the kind of work you can expect:

• Working closely with designers to build, tune, and test data-driven systems and mechanics
• Building prototypes and determining success/failure criteria for new gameplay ideas
• Owning and coordinating specific systems, diving deep to become the resident expert
• Stepping back to evaluate the game’s needs through the lens of UX / player experience

We’d like to see:

• Strong proficiency in writing and debugging C++ code
• Creativity and eagerness to attack non-formalized or “unsolvable” problems
• Industry experience with one or more previously-shipped game titles

Bonus points:

• Experience working with Unreal Engine 4

This is a full-time position at the Undead Labs studio in Seattle. Our company is founded on the belief and trust that we are all adults. We place an emphasis on work-life balance, interpersonal skills, trust, and respect. Engineering at Undead Labs is a collaborative environment where we recognize group contribution as well as individual strengths. We pride ourselves on flexibility and willingness to see things through to completion, instead of staying within tightly-defined areas of responsibility.

To apply, please send a cover letter and resume to jobs@undeadlabs.com. We look forward to hearing from you!

The Undead Labs engineering team is growing! We are looking for people with a background in AI- and/or animation-related problem solving. Our games feature realistic human characters in challenging environments, where combat or other hazards could be just around the corner.  We want to raise the bar for character animation and deliver nuanced, contextually-grounded performances  – whether characters are lounging, fighting, or fleeing.

We believe that the key to believable performances is tight collaboration between animation and AI planning. Our characters will need to strike the right balance between ideal intent and achievable appearance.

Maybe you are an animation specialist with some past exposure to AI systems. Or maybe you are an AI programmer with a side interest in animation graphs and dynamic IK. Either way, if you want to create characters that look and move like real people, then we want to talk to you!

Here’s the kind of work you can expect:

• Defining and building out new run-time systems for nuanced, context-aware human character animations and interactions
• Working with technical animators to break down high-level performance goals into discrete combinations of authored, captured, and dynamic animation elements
• Finding the appropriate balance between responsiveness and cinematic performance
• Coordinating long-term requirements and specific tasks across animation and engineering

Typical Traits:

• Strong proficiency in C++ and the mathematics of 3D spatial representation
• Experience working with human character animation and animation-driven locomotion
• Familiarity with dynamic animation concepts like full-body IK solving or motion matching
• Creativity and eagerness to attack non-formalized or “unsolvable” problems

Bonuses:

• Experience working with and extending Unreal Engine 4 and/or Maya
• Familiarity with motion-capture / performance-capture technology

This is a full-time position at the Undead Labs studio in Seattle. Our company is founded on the belief and trust that we are all adults. We place an emphasis on work-life balance, interpersonal skills, trust, and respect. Engineering at Undead Labs is a collaborative environment where we recognize group contribution as well as individual strengths. We pride ourselves on flexibility and willingness to see things through to completion, instead of staying within tightly-defined areas of responsibility.

To apply, please send a cover letter and resume to jobs@undeadlabs.com. We look forward to hearing from you!

• Work closely with engineering and art to provide beautiful and performant shaders
• Use graphics profiling tools such as PIX to optimize graphics performance
• Educate artists about how best to use the shader toolkit

• Excellent 3d math skills
• Professional experience with modern graphics techniques and hardware
• HLSL or equivalent shader programming experience

• Unreal Engine experience
• Maya Python skills
• Console development experience

This position is for full-time employment at the Undead Labs studio in Seattle. We are a studio that place a high value on diversity and individual responsibility. Our motto is “We are all adults here.” We believe in finding people who excel in their individual fields and allowing them the freedom to perform at their peak. We place an emphasis on work-life balance, interpersonal skills, trust, and respect. We hire developers who excel at communicating their ideas to others within the studio, and who are excellent listeners. We operate in highly collaborative cross-discipline teams with the understanding that the best ideas are ones we come up with together.

Send your cover letter and resume to jobs@undeadlabs.com. We’re looking forward to hearing from you.