Undead Labs is looking for someone to help make the day-to-day technical operation of our studio silky smooth. As a Desktop Support Technician, you will be crucial to making sure the development environment for State of Decay 2 is operating at peak efficiency so that we can deliver on our vision of creating the world’s best zombie survival fantasy game.
Are you the perfect person to contribute to this quest? If so, you are probably equipped with the following traits:
- Strong familiarity and interest in system hardware: What are some of the best pieces of gear for a great gaming system today? What if you were on a tight budget? Does more RAM really solve all problems? Inquiring minds want to know.
- Strong hardware and software troubleshooting skills including performance profiling and tuning: “So I bought that amazing new video card you recommended, but my framerate is still chunky sometimes. Why?”
- Great bedside manner: You should be confident and comfortable providing support for a veteran engineer who knows more about the deep inner workings and architecture of hardware than you do. You should also be comfortable helping my 97-year-old grandmother try to use Facetime to talk to her great-great-grandkids. (Note: You won’t actually be asked to help my 97 year old grandmother use Facetime.)
Other important skills and experience:
- A knack for continual process refinement and improvement.
- Familiarity with software commonly used in game development (Perforce, Git, Maya, Photoshop, Visual Studio, etc).
- Experience with account and security management via Active Directory.
- Familiarity with automating system builds and configuration (Sysprep, WDS, Chocolatey, etc).
- Familiarity with network hardware and the basics of TCP/IP networking.
- Familiarity with VOIP devices and simple Audio Video (A/V) hardware and configuration.
Nice to haves:
- A demonstrated interest in automating appropriate tasks with a scripting or programming language.
- Interest in, or experience with, modern infrastructure technologies and concepts like virtualization, cloud computing, DevOps methodologies, Software-defined networking and storage, etc.
A small sample of day to day responsibilities includes:
- Break/fix support of lab hardware and software; mostly game development desktops, laptops and associated software.
- Support and troubleshooting for remote contractors and partners accessing development resources over VPN.
- Account management and auditing for both local accounts and common cloud collaboration services.
- Security monitoring and patch management.
- Hardware inventory and software license tracking and ordering.
- Backup maintenance and monitoring.
- Planning and travel for boots-on-the-ground support at games conventions and expos.
If you’d like to join an amazing company doing cool stuff, one that needs someone like you now more than ever, send your resume to firstname.lastname@example.org. We look forward to hearing from you.