Privacy Policy

Last updated August 16, 2012

Our Privacy Commitment

Undead Labs, LLC (“Undead Labs,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of the Undead Labs www.delphivim.comwebsites where this Privacy Policy is posted (the “Site(s)”) (we refer to the Site(s), the services and the video games made available through the Site(s), collectively, as the “Undead Labs Features”).  As such, we have established and implemented this Privacy Policy to inform visitors to the Site(s) and users of the Undead Labs Features how we use and protect the information we collect through the Site(s).  By visiting the Site(s) or using any of the Undead Labs Features, you consent to Undead Labs’ collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy.  This Privacy Policy is effective as of the date set forth above and is only applicable to the Site(s) and not to any other website that you may be able to access from the Site(s) which may have its own data collection and use practices and policies.

This policy answers the following questions:

  • What information do we collect about you and how do we use it?
  • Will we share your personal information with third parties?
  • What choices do you have about the collection and use of your personal information?
  • What security measures do we take to safeguard your personal information?

What information do we collect about you and how do we use it?

Types of Information We Collect

Personal information means information that can be used to identify and contact you. You do not need to submit personal information to access certain areas of the Site(s), but if you do not want to disclose certain personal information to us, you will not be able to access certain aspects of the Undead Labs Features.

We collect personal information when you subscribe to our newsletter; participate in chat rooms, forums, polls, surveys, and questionnaires; participate in contests, sweepstakes or other promotions.

Additionally, we may also collect other types of information (known as demographic information) such as your gender, hobbies, occupation, platform preferences, and other game ownership information. This demographic information may be associated with your personal information.

How We Use Your Personal Information

The personal information you provide to us will allow us to alert you of new products or services, contests, promotions, or special events and offers.

We keep track of your interactions with us, including but not limited to your activity within the Undead Labs Features. We may use personal information that you provide to us to send messages to you in response to your request to perform an activity in connection with your use of any of the Undead Labs Features. We may also use your personal information to contact you when necessary.

Cookies

“Cookies” are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. Like many websites, we employ cookies in certain areas of the Site(s) to allow us to provide information which is targeted to your interests and to make your online experience more convenient. For example, when you return to one of our websites after logging in, cookies provide information to the website so that the website will remember who you are.  Should you disable cookies in your browser, you will have to provide your screen name and password each time you log in.

Log Information

Our servers automatically record information that your browser sends whenever you visit the Site(s).  This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Undead Labs Features, if any, the operating system your computer uses, which Undead Labs Features you use and when and how long you use them.  We use this information to monitor and analyze how users use the Undead Labs Features, to provide customer service and to maintain and improve the Undead Labs Features.

Children’s Privacy

We do not knowingly collect personal information from children under 13. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times.

Will we share your personal information with third parties?

Sharing of Information

We may use your personal information to provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We may also disclose and otherwise use, on an anonymous basis, affiliation, position, interests and other non-personal information about customers.

In addition, we will share the personal information we collect from you under the following circumstances:

  • Protection of rights.  We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is appropriate to enforce the Terms of Use for the Undead Labs Features, including any investigation of potential violations thereof, (iii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Undead Labs Features, or (iv) such action is appropriate to protect the rights, property or safety of Undead Labs, its employees, users of the Undead Labs Features or others.
  • Asset transfers.  If we become involved in a merger, acquisition or other transaction involving the sale of some or all of Undead Labs’s assets, user information, including personal information collected from you through your use of the Undead Labs Features, could be included in the transferred assets.  Should such an event occur, we will use reasonable means to notify you, either through email and/or a prominent notice on the Site(s).
  • Service Providers.  We may share your personal information with service providers that we engage for the purpose of processing information on our and your behalf.  For example, have partnered with other companies to maintain or manage the Undead Labs Features and our video games, manage contests or sweepstakes, process consumer surveys, fulfill prizes, or to process, analyze, and/or store data.  While providing services for us, these companies may access your personal information.  To the extent applicable, we require these entities to comply with this Privacy Policy and appropriate confidentiality and security measures.
  • Publishing Partners.  We may share your email address with our publishing partner, Microsoft Studios and its affiliates (collectively, “Microsoft”) for the purpose of notifying you about our products and services, including, but not limited to, contests, promotions, or special events and offers related to the Undead Labs Features that Microsoft provides.  To the extent applicable, we require Microsoft to comply with this Privacy Policy and appropriate confidentiality and security measures.

Additional Information You Should Know About Third Parties

This Privacy Policy does not cover the information practices of third party websites linked to the Site(s). Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of your personal information.  You should refer to the privacy policies and statements of other websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.

When you have clicked on an advertisement or third party logo displayed on our Site(s) which links you to a different website, our Privacy Policy no longer applies and you must read the privacy policy of the advertiser to see how your personal information will be handled on their website.

The Undead Labs Features may also have message boards, forums and/or chat areas, where users can exchange ideas and communicate with one another.  When you post to a message board, forum or chat area, please be aware that the information you post is made publicly available on-line and you do so at your own risk.

What choices do you have about the collection and use of your personal information?

Control of Your Information

You may update or delete your personal information by logging into your forum account at undeadlabs.com/forums and using the account management interface.  Please note that we may retain certain information for a reasonable period of time after you make yoru request for the purpose of internal account management and fraud prevention activities.

Opting Out of Receiving Communications from Us

If you no longer want to receive our newsletter, e-mails or other announcements, you may do so by replying to the unsubscribe link at the bottom of our e-mails.

Mediation

You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy that you and Undead Labs will attempt in good faith to negotiate a written resolution of the matter directly between the parties.  You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Seattle, Washington with a mutually agreed mediator in an attempt to resolve the dispute.  Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorney’s fees, even if you would otherwise be entitled to them.

What security measures do we take to safeguard your personal information?

The personal information that you provide to us is stored on servers, which are located in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information.  In addition, we restrict access to personal information to Undead Labs employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Undead Labs Features.  All Undead Labs personnel who have access to this information are trained in the maintenance and security of such information.  However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure.  As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of any of the Undead Labs Features and you acknowledge and agree that you provide such information and engage in such transmissions at your own risk.  Once we receive a transmission from you, we will endeavor to maintain its security on our systems.

Notification of Changes

This Privacy Policy may change from time to time and we will post all changes on this page.

Questions?  Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at contact@undeadlabs.com.

Terms of Use

Please read the Terms of Use governing the use of the Site(s) and the Undead Labs Features.